We hope you love every piece you receive from Mysmi. Each item is thoughtfully selected as part of our collection, and we want you to feel confident in your purchase.
If something isn’t quite right, we accept eligible returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition
- Free from stains, odors, makeup, deodorant, alterations, or other signs of wear
- Returned with all original tags attached and any original packaging included
We reserve the right to decline a return if an item does not meet these conditions.
Proof of purchase or your Mysmi order number is required to process a return.
Please contact us before sending your return so our team can provide the appropriate return instructions.
Complimentary First Return
Your first return from each eligible U.S. order is complimentary.
When your return is approved, Mysmi will provide a prepaid return shipping label for the first return shipment associated with that order.
If additional items from the same order are returned separately at a later time, the customer will be responsible for the cost of any additional return shipments.
To take advantage of complimentary return shipping, all items you wish to return at that time should be included in the same return package.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked Final Sale
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without their original tags attached
- Items showing signs of wear, including stains, odors, makeup, deodorant, or other marks
We reserve the right to decline any return that does not meet our return eligibility requirements.
Refunds
Once your return has been received and inspected, we will notify you of its status.
If your return is approved, your refund will be issued to your original payment method. Please allow 5–10 business days after the refund has been processed for it to appear on your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Exchanges
If you would like a different size or color, please contact us within 14 days of delivery. Exchanges are subject to availability.
Because some Mysmi pieces may be offered in limited quantities, we cannot guarantee that your preferred replacement will remain available.
If an exchange cannot be accommodated, you may return the eligible item for a refund and place a new order.
Damaged or Incorrect Items
Every Mysmi order is carefully prepared before shipment. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
Please include your order number and photographs showing the issue so our team can assist you.
For confirmed damaged, defective, or incorrect items, Mysmi will arrange an appropriate replacement or refund and cover the applicable return shipping costs.
Sale Items
Unless an item is specifically marked Final Sale, sale items may be returned within 14 days of delivery in accordance with our standard return policy.
Items marked Final Sale are not eligible for return, exchange, or refund.
Return Shipping
For eligible U.S. orders, the first return shipment from each order is complimentary and a prepaid return label will be provided.
Any additional return shipments from the same order will be the customer’s responsibility.
We recommend using a trackable shipping service for any customer-arranged returns. Mysmi is not responsible for return packages that are lost or damaged before they are received by us.
International Returns
We are pleased to offer worldwide shipping.
At this time, complimentary return shipping applies to eligible U.S. orders only. International customers are responsible for return shipping costs and any applicable duties, taxes, customs charges, or other fees associated with returning an order, unless the return is due to an error by Mysmi.
Original international shipping fees, duties, taxes, and customs charges are generally non-refundable.
Need Help?
For questions regarding a return, refund, or exchange, please contact us at mysmi@mysmi.co.
Please include your order number so we can assist you as quickly as possible.