Everything you need to know about shopping with Mysmi. If you have a question that isn’t answered below, please reach out to us — we’re always happy to help.

Orders

How do I know if my order has been confirmed?

Once your order has been successfully placed, you’ll receive an order confirmation email with your order details. Please allow a few minutes for the email to arrive and be sure to check your spam or promotions folder.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. While we cannot guarantee that changes can be made once an order has entered processing, we’ll always do our best to help.

What if an item I want is sold out?

Mysmi collections are intentionally curated, and availability may be limited. Select pieces may be restocked depending on availability.

If a piece you love is unavailable, we recommend signing up for restock notifications when offered.

Shipping

Where does Mysmi ship?

Mysmi is based in San Francisco and offers worldwide shipping.

Shipping options, estimated delivery times, and applicable rates will be displayed at checkout based on your destination.

How long will my order take to arrive?

Delivery times vary depending on your location and selected shipping method. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.

Please note that international orders may experience additional processing time due to customs.

Will I receive tracking information?

Yes. Once your order has been dispatched, you’ll receive an email with your tracking information.

Will I have to pay duties or taxes on international orders?

Depending on your destination, your order may be subject to local duties, taxes, or customs fees. Any applicable charges and how they are handled will depend on the destination and shipping method.

Returns & Exchanges

What is Mysmi’s return policy?

We accept eligible returns within 14 days of purchase, provided the item is unworn, unwashed, unaltered, and returned in its original condition with all original tags and packaging.

For complete eligibility requirements and instructions, please visit our Returns & Refunds Policy.

Are returns free?

Your first eligible return with Mysmi is complimentary.

For subsequent returns, a return shipping fee may be deducted from your refund.

Can I exchange an item for another size or color?

If you would like a different size or color, please contact us. Exchanges are subject to product availability.

If the requested item is unavailable, we may recommend returning the original item and placing a new order.

When will I receive my refund?

Once your return has been received and inspected, we’ll notify you of its status. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

What if my order arrives damaged or incorrect?

We carefully inspect our pieces before shipment, but if your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos of the item.

We’ll work with you to make it right.

Products & Sizing

How do I find the right size?

Please refer to the size guide provided on each product page before placing your order. Because fit may vary depending on the silhouette and fabric, we may also include specific fit notes within individual product descriptions.

Where are Mysmi pieces made?

Mysmi works closely with our manufacturing and supply partners to thoughtfully source and produce our collections.

Our focus is on materials, construction, fit, and creating pieces designed to remain relevant beyond a single season.

How should I care for my Mysmi pieces?

Care requirements vary by material and construction. Please follow the care label attached to your garment for the most accurate instructions.

For delicate materials such as wool, cashmere, and silk, we recommend taking extra care to preserve the quality and longevity of the garment.

Will colors look exactly the same in person?

We make every effort to represent our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your device or screen settings.

About Mysmi

What is Mysmi?

Mysmi is a San Francisco based fashion brand centered around curated essentials for a refined wardrobe.

We believe getting dressed well shouldn’t require chasing every new trend. Our collections focus on thoughtful silhouettes, considered materials, and versatile pieces designed to be worn and returned to season after season.

How often does Mysmi release new collections?

Rather than following the traditional cycle of constant newness, Mysmi takes a more considered approach to each collection.

New pieces and seasonal edits will be introduced throughout the year, with an emphasis on intentional curation rather than excess.

How can I stay updated on new releases?

Join the Mysmi mailing list and follow us on social media for collection launches, restocks, editorial stories, and other updates.

Still have a question?

We’d love to hear from you.

Contact the Mysmi team through our Contact page, and we’ll get back to you as soon as possible.